North Casino - Withdrawal of player's winnings has been delayed.

Hello, since May 13 I began a long battle to be able to withdraw 2000 dollars from my account, first they tell you that an email will arrive asking you to accept the direct override in your account but that never happens, since I checked email daily and did not there was nothing, it was neither in the main mailbox nor in spam, then they tell you to cancel and start the process again, gigadat the payment agent that the casino uses tells you that in a matter of three days they send you mail but nothing, the strangest thing is that The other communications from both the casino and gigadat enter the mail without problem.

Why does this casino take so long to make a withdrawal, but when I make a deposit to play in a matter of seconds they take my money from my bank account?

What do I do because the players have nothing to support us in situations like these?

Dear 07mld86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear 07mld86,

Have you received your withdrawal from the casino yet?

Thank you for helping, I will be informed if the payment arrives, thank you

Thank you for your reply, 07mld86. Do I understand correctly that you have not received payment yet? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

The casino has paid my withdrawal, grateful for the management, recommended NORTHCASINO casino

Dear 07mld86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru