HomeComplaintsNorppa Kasino Casino - Player’s withdrawal has been delayed.

Norppa Kasino Casino - Player’s withdrawal has been delayed.

Amount: €200

Norppa Kasino Casino
Safety Index:Above average
Submitted: 13 Feb 2023 | Case closed : 28 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Finland has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

After trying to withdraw 200e for a week, every withdrawal request is canceled and the answer from customer service is that we have problems with payment services, then they say try a different withdrawal method. Tried everything and nothing works. Customer service incredibly slow

Automatic translation:
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1 year ago

Dear Zebt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

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1 year ago

Dear Zebt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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