NordSlot Casino - The player's unsatisfied with overal casino experience.

Finger weg von diesem Casino. Auszahlung klappt nicht wegen ständiger Fehlermeldung. Aussage Support, dass es vermutlich an der fehlenden Verifikation liegt. Bei Nachfrage wie das funktioniert, da würde ich bald eine Mail dazu bekommen. Nach 2 Wochen immer noch nichts und mittlerweile das Geld verspielt. Sieht nach Taktik aus. Finger weg!

Dear Adrijan2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Nick

Okay Nick alles klar. Danke für die schnelle Antwort von euch 🙂.

Gruß

Mario

The complaint will be now rejected for the above mentioned reason.