The player's unable to verify as it is unclear where and what documents should he send. The complaint was rejected as the player stopped responding.
NordSlot Casino - The player's unable to verify.
Amount: €8
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been registered with the casino for a long time, paid out an amount of €700 (Trustly) last Thursday, which has been in process since then.
customer service said I needed to verify my account, which I would like to do.
but I did not receive an email for verification, the support employee said I had received an email for verification on January 30th, 2022.
I checked all folders (including the spam folder), but unfortunately I couldn't find anything.
I asked the support staff several times if I could have a link or email, but he said he is the general support, the verification team is responsible for that, so I tried to get a link or an email address from the support team... in vain ...
I just want to verify my account so that the payment can be processed normally.
thanks in advance.
With best regards
Automatic translation:
Public
Public
2 years ago
Hello Christian,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NordSlot Casino. I would like to ask you a few more question before we would move forward.
Since when are you trying to verify yourself? Couldn't just the customer servise say what documents do they require and where should you send them? Did you use any bonus to accumulate your winnings?
I've checked the casino and there is no option to upload any documents there for verification so it has to be done by the support. Also please note that it might then take up to 14 days for the withdrawal to be processed.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Hello Christian,
I've checked the website and found this information:
However, there is no address mentioned where should you send it. I would recommend to try to send all the above listed documents to support@nordslot.com with the subject - Verification and your player ID or nickname. Be sure to wait at least a few days after as it takes definitely more than 1-2 days to verify - can happen but rarely.
Let us know if they would get back to you.
Regards,
Nick
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