NordSlot Casino - Player's withdrawal has been delayed.

Hi Again,

yesterday i did several withdraws on my account.

By chat they ask for a verification of proof of adress. They told me that the KYC will send me a email with a link. They tell me be patient and wait but they cant give me any update. I made several depostis the last months and i lost this. This time i won somehting and now it takes so long..

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please confirm that you have provided all the required documents?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I lost everything now

no help anymore

thanks

Thank you for your reply, Robin. I am sorry to hear that. Please, let me know if there is anything else we could do for you, otherwise, we will be forced to close this complaint. Thank you for your understanding.

Dear Robin,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.