The player from Austria is dissatisfied with the withdrawal process. The player conrimed he received his winnings, therefore we marked this complaint as resolved.
NordSlot Casino - Player’s withdrawal has been delayed.
Amount: €1,000
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On Sunday I correctly implemented the bonus conditions to the best of my knowledge. On Monday, the verification was carried out via kyc and accepted. Since Monday I've been waiting for my payout via chat, I was just put off that the finance team needs at least 48 hours.
Don't understand how such licensed casinos can stay in the market.
Account deposit was via credit card, withdrawing also via credit card.
Automatic translation:
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2 years ago
Dear Filler81,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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Public
2 years ago
Translation
Thank you first, if it really takes that long I don't understand why they say that it will be paid out within 48 hours.
Wait and see
thanks
Automatic translation:
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2 years ago
Translation
Hello Kristina can be closed today was transferred greetings
Automatic translation:
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2 years ago
Awesome news, Filler81. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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