The player from Germany has experienced a technical problem while playing live Roulette. After a closer examination, we ended up rejecting this complaint as unjustified.
NordSlot Casino - Player’s winnings haven’t been validated.
Amount: €350
NordSlot Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I played in the live casino
my money was canceled in exactly ONE round, in this round I had 10 € on the 30 (among other things and this came)
The casino has not responded to my complaint to this day
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2 years ago
Dear tobi1976,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication, or supporting evidence along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Translation
I described the situation to the casino in live chat and as an email, they know exactly what happened when, they just pretend to be stupid and I couldn't do a screen shot for that I would have had to film my entire betting session
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2 years ago
Thank you, tobi1976, for your reply. Could you please forward your game history and advise the exact time of the incident?
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2 years ago
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That was on December 6th, I described it all very precisely
I made the same bet several times, including 10 € on the 30 and of course in the game where the 30 came my money was rejected
that's just not acceptable anymore
I would like this casino either to credit me this money to my account or to transfer all of the money I have deposited there (€ 800) back
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2 years ago
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Now it is getting annoying, the course of the game can be seen from the casino, I wrote to them in detail when and how it went, but a rejected bet is not displayed in the betting history, at least I did not find it.
It is simply designed for fraud, because someone wins, schwubs mission refused, and then these idiots really ask for a screenshot at a live casino, pure fraud and nothing else
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2 years ago
I’m sure you understand that I don’t work for NordSlot Casino, but as one of the Casino.Guru independent employees and professionals I'm simply trying to get as much information as possible.
Do I understand correctly that the bet has not been accepted at all (money hasn't been deducted from your balance)?
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2 years ago
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It is like that, I played for hours and exactly one bet was rejected, and without any reason
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2 years ago
Perfect. Now please forward your game history in Excel format and specify the exact date and time of the incident.
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2 years ago
Translation
This lousy shitty casino has written to me after ages that I won't get my money back
FRAUD HIGH 10 I can only advise EVERYONE never to pay in there and not to register there
if you win the bet will simply be voided and that's it
They write such SHIT here
"Hello, tobias ,
I am writing to you regarding your request.
As I can verify, our responsible team has completed the investigation with the game provider and we have received this information.
"According to the information in the game server log, you" reversed "your bets placed in the round at the Arabic roulette table that was played on December 7th, 2021 at 17:14:35 UTC. Therefore you do not rate any participant in the round. "
"According to the log data from the game server, you tried to take part in the round at the roulette table that took place on December 7th, 2021 at 21:01:10 UTC. You have placed your bets totaling EUR 53.00 and the game provider's system has started a withdrawal request, but has not received a response from the server side of your casino (your account). In addition, the call to reimburse the withdrawal was started and we received a positive response from you after the game was already resolved. Afterwards, the bet cancellation was started by our system in order to refund unsuccessful betting attempts to your credit, and it was successful. "
If you need any assistance please contact us via live chat or email
With best wishes,
NordSlot Casino
Support team "
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2 years ago
Do I understand correctly that the bets have been rejected before being accepted (not placed – won – cancelled)?
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2 years ago
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What do you actually want from me?
I have described 10 times how it went
In no normal casino would an ice-bet be rejected out of nowhere and all of a sudden, and certainly not for no reason at all
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2 years ago
I'm just saying that if your bets have not been accepted but rejected before the round you won't be entitled to winnings. Please understand that no gambling establishment will pay your potential winnings if a bet has never been accepted.
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2 years ago
Translation
No, I just have no understanding for that, because my bet was rejected for no reason, I bet the same dozens of times and everything is always nicely accepted and then suddenly the bet that wins is exactly rejected? There is no casino in the world where I stand at the table and place my bet and my money is simply pushed off the table
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2 years ago
Your bets have been rejected before the round was over. Please understand that no gambling establishment will pay your potential winnings from rejected bets.
Once again I would suggest checking our article "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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