The player from Germany is having difficulties withdrawing winnings probably due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s struggling to complete KYC verification.
Amount: €4,300
NordSlot Casino
Safety Index:Above averageSafety Index
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6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I have the suspicion that this casino wants to cheat me out of my winnings of 4300 euros. I did the verification with ID document. I'm not sure if they want anything else in the way of documents though. I get no reply from them. I ask for help
Best wishes
Joseph R***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear josefreichert80,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that your account has not yet been marked as verified? Which documents you have already provided and when exactly? Could you please confirm you provided all the required documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
