The player from Germany is complaining about lengthy verification process. We’ve rejected this complaint as per the player’s explicit request.
NordSlot Casino - Player’s struggling to complete account verification.
Amount: €708.85
NordSlot Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
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2 years ago
Translation
Unfortunately, after a week of no reaction to my payout of €809.85, I decided to reverse it and play for a limited time. Unfortunately, I expect the same behavior with the payout of now only 708.85. At least there should be a clear announcement as to whether any documents are still missing, because I submitted the KYC that was requested, but so far no feedback.
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2 years ago
Dear Player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
The KYC has been running since Feb 28 and I have not received any inquiries about other documents.
I made the first payout on February 28th, but canceled it after a week.
I submitted the more recent payout on March 6th.
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2 years ago
I fully understand your frustration. However, I will set the timer for additional 5 days allowing to casino two full weeks to verify your documents and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your verification and withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Well, if 2 weeks is "normal" in the meantime, I would also recommend the casino to handle the deposits in the same way. Unfortunately I can't do much more than wait, apart from avoiding Gammix in the future. I have also noticed this long term at other casinos operated by the operator.
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2 years ago
Translation
I have to put that into perspective again, only RANT requested and paid out the necessary documents relatively quickly (approx. 5 days). All others of this operator request a KYC after registration, which takes a long time. Maybe because of that? In general, this great biometric recognition via selfie is a real challenge, which is why I left it with one or the other.
Edited
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2 years ago
Translation
At least a KYC request came in today via deposit slips, albeit for a method I hadn't even used. I am excited.
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2 years ago
I do apologize, but I'm not sure if I understood completely. Does your payment method still need to be verified?
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2 years ago
Translation
Yes, this has finally been requested after 2 weeks. Before only ID and address. From my point of view, this is only provided by direct email request from the casino.
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2 years ago
Translation
Please close the topic, I will now cancel the payout and gamble away the money knowing
that payouts are not possible and of course avoid this casino in the future. I don't want to do any advertising, so I won't name anything, but there are casinos that can do this check and payout in 1 to 2 hours and since I got a good win from one of these, it's no longer important to me here. If this thread is public, please remove my name.
Thanks and best regards
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