The player from Netherlands is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.
NordSlot Casino - Player’s struggling to complete account verification.
Amount: €310
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
So this casino seems to have a consistent habit of getting customers to submit their documents and then leave them sat there for weeks without an approval even though there has been an acknowledgment that they were submitted I have this on 27th December which is now over 18 days ago.
I went to submit a withdrawal on Friday 7th January which did go through to my usual bank account I use to withdraw with but hasn’t been approved. When I went to the live chat today, they mentioned my account has not yet been verified… please look at trustpilot and their outstanding reviews where it seems they REPEATEDLY do this to customers and keep getting away with it and it MUST stop now!
I have attached a couple of screenshots to try and speed up the process
Public
Public
2 years ago
Dear Reece,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Reece, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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