The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s struggling to complete account verification.
Amount: ??
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Unfortunately confirmed again. Wait 8 days for the final review of my documents. Then after 7 days of email all documents came in order. 1 hour later new email. Mobile phone bill for the purpose of address matching is prohibited 🤣 will not be accepted. I sent it again. Just kidding. Just waited 8 days to look up documents. We don't do anything. As easy 14 days sad sad
Automatic translation:
Public
Public
2 years ago
Dear Sascha,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
