NordSlot Casino - Player’s experiencing withdrawal problems.

Im trying to recive a complete withdrawl prosigure ...that includes wich account .or wallet etc..cause it was only Astropay method that where optional for making a witdrawl request. Iwe only recived a notice withdrawl process complete...will be transferred to method used for deposit.

But that is neosurf wallet coupong/visa...

I DONT KNOW WHERE THE FUNDS WILL END UP,OR WICH ACCOUNT OR ANYTHING...TRIED MANY TIMES TO MAKE CONTACT WITH CASINO REG.THIS

Dear Oddinge,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?

Do I understand correctly that you deposited with Neosurf, but the casino processed the withdrawal to Astropay? Do you also have an Astropay wallet?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Oddinge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We received this message from the player and decided to reopen the complaint:

"I we been without internet for 2 weeks, cause of sickness(Covid-19)..

But are better now...

I see my complaint has been closed case and rejected.

I still havent recived the withdrawl money (€500) after prosigure where stated as completed and transfered...

-no updates from theire banking /payment etc..

No updates from any agent...(e mail contact , live chat after i we been in contact several occations...

Added the transaction statement...

I used neosurfer/visa card method to deposit..,and i had to choose astropay method to make withdrawl..(only optional).

So please help me again..

Oddinge"

Thank you very much Oddinge for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Oddinge,

I looked at your complaint and will do my best to help you. I would like to invite NordSlot Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

What happens if they dont reply before time frame reaches zero..

Dear Oddinge,

if Casino doesn't answer in the set time frame I'll give them another week for response. If there will be no response nevertheless I'll be forced to close the complaint as unresolved. In that case your (probably) last option will be contacting the license provider.

ThBut havent u tried everything possible... only tried making contact with one small notice in a mail....

What: youre realy diseapointing me here

Havent used any form of tools or tricks u might know...

ALL U HAVE DONE IS TO SEND THEM A NOTICE IN E MAIL...WHAT THA F....K

U KNOW WHAT ...DONT BOTHER..CAUSE U HAVENT DONE JACK ANYWAY...

WHY HAVE I GOT HOPES FOR...I WISH I WAS THERE WITH U RIGHT NOW...

"URE GOING TO DO EVERYTHING MAKIN MY WITHDRAWL PROESIGURE SUCCESSFULLY..

AND U Havent even tried to make contact with them even...i will talk to ure manager...

Why havent u...fu€k u ok...iwe been waiting for weekz uwe done nothing ihope ull loose ure job

Dear Oddinge,

I have to warn you that this kind of language won’t be tolerated and one more attempt to verbally attack or intimidate any of Casino.Guru professionals will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance towards such behavior.

We would like to ask the NordSlot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Oddinge,

Casino has provided evidence that they've paid you 500 eur by AstroPay. Can I consider this case as resolved, please?

Dear Oddinge,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.