The player from Germany has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player’s bonus winnings have been voided.
Amount: €4,500
NordSlot Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi everyone, I made a deposit with bonuses at Nordslot Casino about 1 week ago. My deposit was € 300 + € 300 bonuses. In the end, my wagered profit (36 times) was made and I had booked a credit of 4500 €. I wanted to have the credit paid out, unfortunately I received an email today that the rules for converting the bonus were not being complied with. Because sometimes the stakes were too high and games were played that I shouldn't have played. I was not informed of this either by email or in any other way. The casino has now deducted my balance of € 4500 and only booked my deposit of € 300 + why always € 77 bonus balance. The casino refuses to post the winnings I am entitled to on my account. Unfortunately, it is also not able to cooperate to find an interim solution.
I ask for help
Automatic translation:
Public
Public
3 years ago
Dear Basti94,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://nordslot.com/en/bonus-terms:
„You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."
We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Please do not hesitate to forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
