The player from Germany had his account blocked without further explanation. The remaining active balance is still held by the casino. Player’s complaint has been resolved successfully.
NordSlot Casino - Player’s account has been disabled.
Amount: €200
NordSlot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi, I registered with Nordslot and made 2 deposits of € 20 each. With the 2nd deposit I took the second welcome bonus with 50% on my deposit. Now, at some point, I had completed the terms and conditions and came to around € 800. I then asked in the live chat and was told that I could only withdraw 10 times my deposit from the bonus. Ok, my mistake, I should have read the terms better beforehand. Now I've made a withdrawal of € 200. So my € 20 deposit times 10. I just kept playing the rest of the credit. I couldn't cash it out after all. No problem. Then I received an email that I have to verify my account. I have sent all the necessary documents and wanted to log in again. Suddenly my account was blocked. When asked why, I was told that my account was temporarily closed due to some standard procedures. The responsible department should give me more details. I think it's a cheek, because I had previously asked in live chat. I only deposited € 40 and the € 200 payout is not Die Welt either. But the way to come now is incredible. That was the last time I paid anything there at all!
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2 years ago
Dear Lesane01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello again, it has been 4 days since the withdrawal request. The live chat cannot be reached if you cannot log in and I always get the answer by email that the responsible team is still contacting me. I mean, I was able to register without any problems with all the correct details, I could deposit without any problems and if I withdraw a small amount of € 200 my account will be blocked as it should be a standard procedure. I have no problem with that, but the type and the wise how to treat the player here is just totally dubious.
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2 years ago
I fully understand your frustration, Lesane01. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Hello again, I told Nordslots today that I would be contacting the Malta gaming Authority and a few hours later I had a confirmation that my withdrawal has now been processed. In the meantime it has also entered my account, but I am not told a real reason why my account is blocked. Well, I close this case and from my experience I cannot recommend this casino to others. I wouldn't have played there anyway after this fall.
Thanks for the help
Lg
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2 years ago
Thank you very much, Lesane01, for the update. Please let me know as soon as you receive the payment. Looking forward to hearing from you.
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2 years ago
Translation
Hello again, I received the payment in my account yesterday.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lesane01, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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