NordSlot Casino - Player’s account has been closed.

Mein Konto bei Nordslot wurde einfach gesperrt und ich habe keine Möglichkeit dem Support zu schreiben. Ich habe ungefähr 80 Euro auf dem Konto die aber noch nicht komplet umgesetzt sind. Ich habe den Ersteinzahlungsbonus mit einer 20 Euro Einzahlung genutzt.

Hello MarGnok,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Was it during the gameplay?

Do I understand correctly that you haven't received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Ja, genau. Ich war kurz AFK, dann wieder am Pc, war nicht mehr eingeloggt. Beim Versuch mich mit meinen Daten einzuloggen bekam ich den Hinweis: Konto gesperrt. Ich solle mich mit dem Support in Verbindung setzten. Dies erlaubt mir komischerweise das Interface von Nordslot nicht, bzw. gibt es keine Möglichkeit sich mit dem Support in Verbindung zu setzten.

MFG :)

Thank you very much MarGnok for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello MarGnok,

I looked at your complaint and will do my best to help you. I would like to invite NordSlot Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hello MarGnok,

Your account is now reopened.

It was blocked due to too many failed login attempts.

Best Regards,

NordSlot Casino

Dear MarGnok,

can I consider this case as resolved? Did you manage to sign into your account?

Dear MarGnok,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.