The player from Germany wanted to request a withdrawal, but his account has been blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
NordSlot Casino - Player's account has been blocked
Amount: €500
NordSlot Casino
Safety Index:Above averageSafety Index
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6.9
NordSlot Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
my account was blocked i wanted to make a withdrawal and then it was blocked.
Unfortunately, I can't find a way to join the live chat on the site, so I'll get in touch with you, please help me, I need the money very urgently
My details are as follows:
Account name: M***e
Name: Sebastian t***
Born on 12/09/1996
E-mail Mo***4@gmail.com
I hope you can help me.
Kind regards
Sebastian T***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?
Do I understand correctly that you haven't received any explanation regarding this situation?
I checked the T&Cs and I found this:
"16.9. For any help or for further information you can contact us at support@nordslot.com Or GAMMIX LTD."
Have you tried contacting the casino via this email address?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello many thanks for your help!
Unfortunately, I haven't made a payment yet because the account was already blocked.
I haven't been able to do a KYC check yet.
I won the money and the next day I tried to access the account it was blocked.
My girlfriend has also created an account with different data but the same IP address could that be the problem?
Automatic translation:
Public
Public
3 years ago
Translation
I left a message on both emails.
I hope they answer.
Best regards Sebastian T***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Thank you for your reply, Sebastian. So let's give the casino a couple of days to review your message and reply to you. I will set the timer for additional 7 days and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime.
