HomeComplaintsNordSlot Casino - Player’s account has been blocked.

NordSlot Casino - Player’s account has been blocked.

Amount: €200

NordSlot Casino
Safety Index:Above average
Submitted: 02 Oct 2021 | Case closed : 02 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany had his account blocked without further explanation. We ended up rejecting the complaint because the player stopped responding to our messages and questions.

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3 years ago
Translation

My account was just blocked for no reason and there is simply no live support or anything

Automatic translation:
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3 years ago

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? Do I understand correctly, based on the disputed amount, that you had €200 in your account? 

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago
Translation

So on my account there are still 200 euros that I can't get because they blocked the account. And the support doesn't work or I can't write to them. I would like to open my account and I can continue playing or get the 100 euros I paid back. The 200 are just deposited through Bonus 100 and get 100% on it

Automatic translation:
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3 years ago
Translation

As stated above, I have blocked my account

that is definitely not true

then they should just open it again

Automatic translation:
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3 years ago

Thank you very much Patrick for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

Hi Patrick,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite NordSlot Casino to the conversation to participate in the resolution of this complaint.

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3 years ago
Translation

Thanks Peter

I'm curious

Automatic translation:
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3 years ago

We would like to ask NordSlot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

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3 years ago

Hello,


Your account was blocked due to too many failed login attempts. We reopened your account. Please try again to log in, if you do not succeed after the first attempt, please reset your password.


Best Regards,

Nord Slot

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3 years ago
Translation

Thanks for the activation

but where did my money go

Automatic translation:
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3 years ago

Hello,


We checked and saw that your bonus was expired, our agents have added the bonus to your account as a geste from us and you have played with the money.


If you have any further questions feel free to contact us.


Best Regards,

NordSlot Casino

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3 years ago

Hi all,

Thank you for your replies.

Dear Patrick,

Did you have any real money (not bonus money) in your account before it was closed?

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3 years ago

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Since Patrick stopped responding, we are rejecting this complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter

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