Nordis Casino - Withdrawal of player's winnings has been delayed.

Hi, my name is Ivana N***, I made a deposit in the Nordis casino, I played football sports bets, I won a total of around 500.00 euros but the casino doesn't allow me to withdraw the sum because I presume I can't authenticate my email , and they, after endless requests from me, do nothing to make me withdraw the 500.00 euros; I even threatened to report them to the state police and the FBI for embezzlement and theft, but they don't care; also consider that I sent him the documents for account verification via email (KYC) but no response. Please help me get my winnings, thank you in advance, best regards

Dear picciridda13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear picciridda13,

Have you received your withdrawal from the casino yet?

No non mi hanno pagato.

Thank you for your reply, picciridda13. Have you made any successful withdrawals before? Do I understand correctly that you still have not received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Dear picciridda13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.