Nordis Casino - The player struggles to withdraw. The complaint was marked as "resolved" since the player has finally received his winnings to his Skrill wallet.

I charged 10 euros at nordis after sending the documents that asked to have access to the 10 euros without deposit.

The €10 no deposit was played quickly and with no profit.

So I decided to give the casino another chance and put a paysafe of 10 euros.

After playing for some time I decided to raise 46 eur.

It's been going on since May 1, 2022.

I don't get any answers from nordis other than advertising in my mail.

I've opened dozens of tickets in the online chat but nothing.

I think it's amazing.

It's an open robbery.

I didn't even ask for the withdrawal from skrill and they supposedly sent it to my skrill account.

If I loaded through paysafe they should choose the withdrawal method.

These transactions appear in the historical reports of my profile, but with wrong information.

I never deposited 1 eur per skrill.

And they put my 10 eur shipment with skrill.

But it was with paysafe.

After checking both accounts several times nothing is ever there coming from nordis.

Hope they can help.

Hello Manuel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the issue going on? Did you ever provide your Skrill information to the casino? What payment methods are currently available for you to withdraw with?

When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please let me know since when the problem is happening?

Since 05/06/22

Have you already provided your Skrill information to the casino?

They were never asked and there is no field to fill in.

What payment methods are currently available for you to withdraw?

Skrill pay4fun ecopayz

When was the last time the casino responded to you and what was it about?

Never

Hello Manuel,

Thank you for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Manuel,

I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I'd like to invite a representative from the Nordis Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons for Manuel's withdrawals sent to a Skrill account that he doesn't have? I hope you can explain to us what was going on in the transaction history of the player?

Looking forward to hearing from you!

Regards,

Natalia

Good morning. In this moment only skrill is available for withdrawals. At the moment we tried to send you the funds the email address Z********@gmail.com was not asociated with a Skrill account. If you use another email address for skrill, please let us know in order to send you the funds. Regarding the emails I would like to inform you that last month we have met some issues with the emailing servers for support@nordiscasino.com and kyc@nordiscasino.com and we are sorry for all incoveniences that were caused.

Z********@gmail.com

Z********@gmail.com

Can you please send to the skrill account that has the email z********@gmail.com associated

Thanks

Any news?

Dear Manuel, thank you for your patience. Do I understand correctly, that you have already created a Skrill wallet so the casino can now send your winnings to you? Can you please tell me if there've been any changes in the status of your withdrawal request?

Dear Nordis Casino team, thank your for your reply. Can you please tell me if you're in contact with Manuel and have already tried to send him the funds again to the Skrill account that is registered using the email address he mentioned here?

Hope to hear from you soon!

Regards,

Natalia

Good afternoon. I will ask the finanace team regarding this withdrawal and I will update you soon.

Thank you for understanding.

Good afternoon, I confirm that I have not received any amount in the skrill account.

Good Afternoon,

The money has been transferred to your Skrill account. We apologize for the inconvenience. For any help please write to us at support@nordiscasino.com or kyc@nordiscasino.com.

Best Regards,

Nordis Team!

Thank you so much guru for solving the problem

Hi Manuel! Can you please confirm if you have already successfully received your funds?

Regards,

Natalia

Yes I confirm

Thank you for the confirmation, Manuel!

As the complaint has been successfully resolved, we will now close it accordingly in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are always here to help.

Regards,

Natalia