Nordis Casino - The player's withdrawal is delayed.

I have made a witdrawal in casino and i choose skrill.i dont know how i can get my money.they are going to my normal credit card or how is this working.No support center,nobody to talk about this.and still i didnt get my money

Hello Ionut,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request from the casino? Is your account already verified and if yes, since when exactly? Did you use any bonus to accumulate your winnings?

Please note that in order to withdraw you will need to verify your identity and your account and it might take up to 14 days to finish the whole process. Be sure to forward the casino all the documents they will request from you.

Looking forward to your answer.

Regards,

Nick

Hy.

Yes this is my first witdrawal.i cant verify my acount because nobody is answering to chat or email.I didnt ușe any bonuses.

This is what i get every time in chat

Hello Ionut,

Could you please advise if you followed the instructions in the e-mail and if you have provided them the documents to the mentioned e-mail address?

Yes.i send it to kyc@nordiscasino.com.

And this is what they send mi back:Good afternoon,

  Your bonus has been added to your account! Good luck!

Hello Ionut,

Could you please forward the last communication with the casino to nikolas.b@casino.guru?

Ok.i send it to that email.its been two weeks and i get this every time

Two weeks past.still no answer from them. I hope this complain will solve the probleme.

Hello Ionut,

Was the bonus added to your account while the withdrawal was pending?

The witdrawal was made in 28.05. i send them my documents in kyc@nordiscasino.com and they automatic put 10€ in my acount.i didnt asked for that bonus.

Solved.they finally send me my money.thx

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick