Nordis Casino - Player’s withdrawal is delayed.

I played at the casino and won so I tried to withdraw but it was greyed out. I contacted the casino 9.11.2023 by email (kyc@nordiscasino.com) and (support@nordiscasino.com) and submitted my KYC documets. I also sent a question to them but I havent gotten any answers yet it has been 3 weeks. I also have been trying live chat but it doesent seem to work. I just want to withdraw my winnings.

Dear Finoo28,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nordis Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any requests to verify your account from the casino?
• Is your casino profile filled out?
• When was the last time you were in contact with casino support and what did you talk about?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! I haven't been contacted to verify my account. but you have to verify before you withdraw anything. so I cannot withdraw. I sent the KYC documents 9.11. but havent heard anything. My profile is filled out with my current information. my phone and email has been verified. last time I have contacted them (support@nordiscasino.com) was today. I have sent a few messages since 9.11 but I havent gotten any answers just promotional emails.

Thank you very much, Finoo28, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Nordis Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear Finoo28,

My name is Mirka, and I will be in charge of your case from now on. I would now like to invite the Nordis Casino representative into this conversation.

Dear Nordis Casino,

Could you please provide us with the explanation, why this player's withdrawal hasn't been paid out?

Thank You in advance.

Mirka

We would like to ask Nordis Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved, which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Finoo28,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

Casino.Guru