Nordis Casino - Player's withdrawal has not been processed.

This casino îs a disaster.i have lost o lot of money and won 320€ the first time and the next day 400€.i choose skrill witdraw every time .for the 320€ a lady send me an email to give her my bank acount because skrill witdraw îs not working.she transfer my money very fast.Now for the rest She îs not answering any more.i send her email whith the screenshot and every time i asked when i will get my money but no answer. I even tried to self exclude my self but no answer.If You read this dont play at this casino.you will lose for sure.i just want my money and i want to close my acount on this casino.

Dear ionutfcs9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made witdrawwal succesful twice.i didnt ușe any bonus.i have past the KYC .

This îs the proof that they send me in email for the first 320€ The rest of 400€ still no answer. I dont know If its even legal!

Thank you for your reply, ionutfcs9. Could you please advise when exactly you requested the last successful withdrawal? Approximately how many days did it take to be processed?

Did you use the same payment method in the past?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

The first witdrawwal succesful was made on 20.09 and i got the money in 26.09. just about 5 days. Also i talk whith someone on messenger and on last Friday and he sad that he will find out what îs going on and he will get back to me whith an answer. Today îs monday and he îs not answering any more.

Thank you very much ionutfcs9 for your reply. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ok.thx

Dear ionutfcs9,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Nordis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Nordis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Still no solution so far. And no response from them .

Almost one month.no answer from casino untill now

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon IonutFCS8609. First of all we would like to apologise for the delayed answer. Your transaction history is under review by financial team. In case your withdrawal will be eligible you will receive the funds very quickly. If not you will receive an email with all de details about the transactions.Thank you for understanding.

What îs wrong with You people.i lost 1200€ an won 400 and You are telling me that my acount îs under review? Îs this a joke? Its been one month. The first time i won You payd after 3 weeks. Like i sayd.THE WORST CASINO I EVER PLAYED.

Dear Nordis Casino,

Let us know once you have any news regarding the review by the financial team.

I am looking forward to your response.

Kind Regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ionutfcs9,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan

Dear Nordis casino,

I was contacted by the player to reopen the complaint as he has not received any payment yet.

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

This is not possible.Is there any institution where i can make a compliant that can really do something to them?

Dear ionutfcs9,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

There is one more possible way how you can try to get your winnings back - to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

If there is any progress with your issue or you need help, please let me know at stefan.m@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan, Casino.Guru