The player from the Czech Republic requested a withdrawal 4 days prior to submitting this complaint. The withdrawal has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Nordis Casino - Player’s withdrawal has been delayed.
Amount: €30
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
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2 years ago
Translation
At the casino. She opened an account was verified by the second day I was recognized and credited with a no deposit bonus but unfortunately without a reaction.
Automatic translation:
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2 years ago
Dear pajavelova1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Thank you for your answer and thank you for the recommendation I will wait and if by chance nothing has changed I will contact you 🙂
Automatic translation:
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2 years ago
Dear pajavelova1990,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Public
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2 years ago
Translation
Hello, the casino didn't pay my withdrawal and rejected it, unfortunately, and no statement came from them
Automatic translation:
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2 years ago
Thank you for the update, pajavelova1990. Have your winnings been returned to your casino account? Or have they been confiscated by the casino without further explanation?
Have you made any successful withdrawals before?
