The player from Quebec had reported a delay in his withdrawal process from an online casino. He hadn't received any communication from the casino regarding this issue or the KYC verification process. This had been his first withdrawal attempt, and he claimed to have played without any active bonuses. Despite our attempts to gather more information, the player did not provide the necessary details such as the status of his withdrawal request. Due to his lack of cooperation, we were unable to investigate further and had to reject his complaint.