The player from British Columbia had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The player had not received any communication from the casino, including requests for verification. The player had not made any prior withdrawals and had not received any bonus funds from the casino. The player had submitted two complaints about the same issue. The team decided to reject one complaint, while keeping the other open, and advised the player to submit only one complaint per issue in the future.
Nordis Casino - Player believes that their withdrawal has been delayed.
Amount: Can$200
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Withdrawal was requested of $200 which is shown in my transaction records, but no further communication has been received. All of my messages have gone I responded. This place is a scam.
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1 year ago
Dear schveitz007,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
No, I’ve not received one stitch of a response, let alone any verification requests. Literally, nothing from the casino post-withdrawal request or in response to any of my messages.
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1 year ago
Thank you for your reply, schveitz007. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the verification yet?
Have you accumulated your winnings with or without an active bonus?
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1 year ago
No prior withdrawals - I was a relatively new player. No verification has been requested and there’s nowhere to initiate verification myself. Bonus funds were never given by the casino.
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1 year ago
Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
am I mistaken, or we have two different threads happening here around the same complaint, Kristina? Michal has already engaged Nordis Casino directly in the other thread.
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1 year ago
Yes, you are correct, you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue in the future. Thank you very much for your understanding.
