NordicBet Casino DK - Player's account is closed and cashout is delayed.

My account got locked even when it was verified. I got a wrong info on my account made at the start and i sent a message about it that can they change it and then sent all my verification again. Now they just locked my account, told me to make another account. I had 1800€ in cashout waiting

Dear juusto,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, I’d like to ask a few questions:

• Could you clarify which information you initially submitted to your casino profile was incorrect?
• Which of your documents have been approved and successfully verified?
• Has the casino requested additional verification related to the incorrect data you provided?
• Have you made any successful withdrawals from this casino before?

Please note that most casinos allow only one account per person, and creating additional accounts may result in the confiscation of future winnings.

I hope we can assist you in resolving this matter as soon as possible. Looking forward to your reply.

Best regards,

Veronika

Dear juusto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.