The player from Germany had his winnings cancelled due to placing a single bet greater than 30% of the last deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Nordicasino - Player’s winnings have been cancelled.
Amount: €4,800
Nordicasino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, please all people warn heavily corrupt and criminal. I have no bonuses or whatever else I have used more than 200 euros deposited a total of 450 euros approx. I did not make a 30 percent stake from the last deposit, exactly 28 percent, i.e. a maximum stake of 28 euros and 6000 euros and wanted to pay out 4800 euros because of of the terms and conditions with a maximum of 5000 per month. I have complied with all the rules of the terms and conditions. My amount has been canceled and all profit has been removed. Reason I made a 30 percent stake, which is a lie. Now the worst WARNING to all people about this criminal pack: When I asked the support about it, I was threatened that they have my data and what I think as if I would be paid out and I should be more careful because I play with the bad guys when I do complain. Serious criminal this dirty bag from nordicasino. These are highly criminal people. I have everything in black and white. I was insulted and threatened, so I called the police yesterday and reported that the badly criminal now have my ID documents. I want you to warn people and not just give them a rating, please warn against threats and insults in the event of a complaint in the event of unjustified cancellation of the payment and compliance with the terms and conditions. CAUTION SERIOUSLY CRIMINALS. I carefully studied the terms and conditions and complied with everything. All evidence, such as insults and threats, is available to me. I can send them to you. This is not fun!!!! Thanks and greetings Marvin
Automatic translation:
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3 years ago
Dear Marvin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your https://www.nordicasino.com/general-terms-conditions/?lang=en?
"Betting Rules
10.1. The casino expects you to follow the rules of each game while playing at the casino. We reserve the right to withhold any withdrawals and/or confiscate the winnings and bonuses for violation of the Betting Rules.
10.3. Placing total bets equal to or greater than 30% of the value of the deposit currently in play is prohibited. Acquiring an in-game Buy Feature to trigger free spins for a buy-in cost equal to or over the 30% max bet limit is considered as irregular play."
Could you please confirm that you haven’t activated any bonus when depositing funds into your account and advise how much was your last deposit?
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
I'm sorry you're experiencing difficulties replying to your complaint. If the problem persists, please send me an email (petronela.k@casino.guru) and I will post your reply.
Could you please confirm that you haven’t activated any bonus when depositing funds into your account and advise how much was your last deposit? Thank you very much in advance.
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3 years ago
Translation
Additional comments from the player:
"Good day,
Unfortunately I cannot answer and I always use the link and am also logged in, why is that not possible? Please take a screenshot, the error message always comes even though I use the exact link that I mentioned in the error message and I'm logged in.
My answer is:
As I said, I followed all of the T & C's guidelines. I have deposited 100 euros in total, 450 euros. In the last session where I played there was a deposit of 100 euros and a maximum stake of 28 euros, i.e. 28 percent of the stake. It was canceled because I allegedly made more stakes, which is completely a lie. I also did not exceed the maximum payout of 5000 euros. Everything worked out perfectly and was well within the scope of the terms and conditions. But none of this allows me to be threatened and insulted by the support staff. This casino belongs to closed and the operator in jail !!!!!
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This message was sent from my Android mobile phone with GMX Mail. "
Automatic translation:
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3 years ago
Could you please forward your game history in Excel format? Thank you very much in advance.
