The player from Germany has requested withdrawals ten days ago. They haven’t been received yet. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s withdrawals have been delayed.
Amount: €7,900
Nomini Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I triggered the payment on November 5th, 2021, once 666 euros have already been transferred, 30 minutes later 4000 euros and nothing happens at the moment. Always put off.
Ask for your help
Kind regards, Torsten H ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Torsten,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payments are still pending inside the account without being processed? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello, everyone
Thanks in advance for the support.
The first payment of 4000 euros has been received, now only 3900 euros are missing.
Regards Torsten H ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed. Thank you very much in advance.
Public
Public
2 years ago
Translation
Hello everyone, the complete payment has taken place, thank you very much for the quick support
Regards Torsten H ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Torsten, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
