The player from Spain had three pending withdrawals, totaling three thousand euros. Despite each withdrawal showing as complete in the gaming account, the funds had not transferred to the player's account. The casino kept telling the player to wait. The player was seeking a resolution. The complaint was rejected because the player canceled the withdrawals, played the funds, and subsequently closed the account.
Nomini Casino - Player's withdrawal is delayed.
Amount: €3,000
Nomini Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
Translation
Good morning, my name is Gastón Go***** I never had a problem with withdrawals. When I received the emails that were complete, the money was transferred to my account automatically.
For a few days I have had three pending withdrawals of one thousand euros each, that is, a total of three thousand euros and they have not been transferred to my account. They are completed in the gaming account. They have me going around saying to be patient when this has never happened before, I ask you. the transfer receipts because the bank asks me for it and they tell me to be patient again I need a solution, thank you very much and greetings
Edited by a Casino Guru admin
Automatic translation:
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6 months ago
Hello Natybe,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Since when exactly is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
My account never needs verification, I spoke to the casino this morning, after having deposited money I lost and they gave me a bonus of €80 which I played 40 times as is the rule and I won, it became real money and I withdrew it 3 times of 1000, 2 of the withdrawals were completed on Monday and 1 today, but my concern is that every time I have received the completion email they have deposited it for me
Edited
Automatic translation:
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6 months ago
Hello Natybe,
Do I understand it correctly that the withdrawal gets canceled and it is still on your casino account? Do you currently have any pending withdrawals?
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6 months ago
Dear Natybe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
