The player from Germany is dissatisfied with the withdrawal process and casino's support. We rejected the complaint because the player didn't respond to our messages and questions.
Everyone writes something different when my money comes, I was written 3 working days, then technical problems always say something different
Dear Jennifer,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.
Are you trying to withdraw your winnings?
Thank you in advance for your reply.
Best regards,
Kristina