HomeComplaintsNomini Casino - Player’s withdrawal has been delayed.

Nomini Casino - Player’s withdrawal has been delayed.

Amount: €1,000

Nomini Casino
Safety Index:Very high
Submitted: 05 Dec 2021 | Case closed : 20 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process and casino's support. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Everyone writes something different when my money comes, I was written 3 working days, then technical problems always say something different

Automatic translation:
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2 years ago

Dear Jennifer,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.

Are you trying to withdraw your winnings?

Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Jennifer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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