The player from Germany has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello.
It's about the fact that I have almost 10,000 euros in my account at nomini. I had 5,000 euros paid out on November 6th, 2021. Since then it's in progress. You get something different from the staff every time. It will be paid out today or it will take a while, or the finance department has so much to do .. I have never read good things on the forum and still believed in the good things .. please help me get my money 🙁
Automatic translation:
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2 years ago
Dear Michelle,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Dear Michelle,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
thank God this amount has been clarified 🙂 now I hope that the other amount doesn’t take too long 🙂
Automatic translation:
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2 years ago
Thank you, Michelle, for your reply. Do I understand correctly that you've received the first payment? Please keep me informed about the remaining payout.
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2 years ago
Dear Michelle,
Have there been any developments since our last conversation?
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2 years ago
Dear Michelle,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
Translation
Everything clarified 🙂 thank you very much !!!
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michelle, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
