The player from Germany requested a withdrawal almost 2 weeks ago, but it has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player's withdrawal has been delayed.
Amount: €850
Nomini Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Since 04/01/22 I am not waiting for any confirmation of the payment from the finance department.
I have already contacted the live chat 4 times. Every time it is checked and checked. Once an email was allegedly written to the finance department to "speed up" the payout. However, that was 4 days ago. I just get to hear that I should have a little more patience. Even when I asked if it was normal and that I had heard that before, the answer was "have a little patience" which had absolutely nothing to do with my question..
My previous payouts (once 120 euros & 350 euros) were on my account after just under a week and after a few days I had the confirmation email for the successful payout. However, with the 850 euros, is all this being drawn out? I don't know if that's intentional, but it seems to me because it's a few euros more than before.
According to LiveChat, I don't need verification, they would contact me if they needed anything.
So now I'm wondering if I'll ever see the money or not?
Almost 2 weeks for a payout is a bit long, especially since it is not the first.
Automatic translation:
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2 years ago
Dear Dominik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
In the meantime, could you please advise when exactly you received your last withdrawal?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
My last payout was on April 5th. received (money receipt). How communications between me and the casino? Live chat log?
Automatic translation:
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2 years ago
Thank you for your reply, Dominik. Yes, it can be the live chat transcript, screenshots, or forwarded emails.
Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used before?
What is the current status of our withdrawal request? Is it marked as pending or processed in your account?
