Nomini Casino - Player requests a refund of deposits.

Also Leute ich gebe euch einen einzigen Tipp!

Finger weg von diesem Casino ich habe über 20.000-25.000€ eingezahlt und verspielt nie eine einzige Auszahlung getätigt.. nun habe ich mit Anwalt gedroht weil die mit meine letzte Fehlende Spielrunden nicht bezahlen wollen.. und was ist daraufhin passiert sie haben mein Account geschlossen ein Account mit VIP Level 5..

VIP und auch der normale Support ist unter ist komplett Unfähig du kriegst nie eine email oder mal Bonusgeld was für ein VIP Spieler auf Level 5 eigentlich gerecht ist!

VIP LEVEL 5 ist die höchste Stufe was man haben kann.

Naja ich klage jetzt gegen das Casino mit Anwalt weil ich werde all meine Gelder zurückholen die befügen über keine deutsche Lizenz und dürfen mich nicht mal spielen lassen!!

Wenn ihr mein Account schließen könnt kann ich auch all meine Gelder zurückholen Spieler aus Deutschland haben das Recht auf ihr Geld das habe ich soeben erfahren 😉

Mein Account von der einen zu anderen Minute einfach sperren das könnt ihr einfach so nach 25.000-30.000€ Einzahlung und 0€ Auszahlung?..

Dear bertandalmis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent database of online casinos that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear bertandalmis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ja warum wurde mein Account geschlossen ich will die Begründung dafür?

Dear bertandalmis,

I completely agree with you that ideally, casinos could give a reason to players why their accounts got blocked. Nevertheless, every casino has written in its Terms and Conditions that they can block any accounts without further justification. As long as there are no funds being held by the casino and all the requested withdrawals have been processed, we do not ask the casino to explain their decision.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear bertandalmis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

PS: I adjusted the disputed amount from €25,000 to €0 as at the time of the account closure, the player's balance was already played down.