The player from Austria was unable to access his account due to a service unavailability message. Despite his attempts, he had not received any response or explanation from the casino's support team. The player had only placed one bet and won. We attempted to understand the situation by asking him several questions, including whether he had passed the KYC verification and the nature of the games he had played. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
Nomini Casino - Player is unable to access account.
Amount: €200
Nomini Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear ladies and gentlemen from the Casino Guru team,
I can't log in to my account. I just get the message that "the service is not available to me and I should read the terms and conditions"
Attempts to contact support were unsuccessful without giving a reason.
I had played a single bet and won.
Best regards
Nils P***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear nilsplatt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you pass the KYC verification before the casino blocked you? Could you please advise which games you played - slots, live casino, sports betting, etc.?
Do I understand correctly that €200 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
