The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The Complaints Team advised patience, noting that withdrawals could take up to 14 days. The player confirmed that her account was verified and no further KYC verification was required. She reported receiving conflicting information from customer service and her bank. Eventually, the player confirmed that the payout was received, and the complaint was marked as resolved.
Nomini Casino - Player claims that payment has been delayed.
Amount: A$300
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
I made a withdrawal on the 18th an customer service emailed me on the 21st said it was complete,I still have not received in my bank..i contacted nomini again they said to wait 2hrs an it should be in an that was 2 days ago still nothing in account..I've contacted my bank an they cannot see any incoming payments from nomini...I want my $300 I won fair an square I do not use any bonuses or freespins it was all my money only
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2 months ago
Dear Deeskits,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
My account is verified my id verified there was no verification required kyc verified..completed withdrawal on the 21st...made withdrawal on the 17th..customer service keep saying its been cleared on their end an should be in my account in 2hrs...it's not..rang bank an they said there has been no deposits from nomini an there are no pending deposits..it's now the 27th an withdrawals take 3-5 days to go in account...but still have not got it..
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2 months ago
Dear Deeskits,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear Deeskits,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
