Nomaspin Casino - Player's withdrawals have been delayed.

I have withdrawals on pending from 19.7.2024. I contacted support multiple times. Every time they told me just to wait over and over again . I'm now waiting more than a month and still withdrawals not paid.

Dear Planq,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please confirm that you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My account is fully verified I passed KYC. I accumulated winning without active bonus. I played sport betting and Live games.Can you please invite casino to discussion?

What live games did you play?

Before we invite the casino to the discussion, please forward me all the communication between you and the casino customer support that could be relevant to our investigation at veronika.l@casino.guru. Thank you for your patience and cooperation.

I played Blackjack. I forwarded you mails

Thank you very much, Planq, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Planq,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Nomaspin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

As this is only the second complaint we've received against Nomaspin Casino and there is no established history of their cooperation with our Complaint Resolution Center, we currently do not have direct contact with a representative. I have reached out to the casino via their official email address, but at this point, I cannot guarantee a response.

However, I am hopeful that this complaint will be resolved similarly to the first one, allowing you to receive your withdrawals. Please rest assured that I will do my utmost to assist you in securing your funds.

Best Regards,

Kubo

Greetings!

Dear Planq, we really appreciate you taking the time to let us know about this issue.

We are sorry that additional verification took longer than expected. However, we were able to review the issue as a matter of priority and are pleased to inform you that your withdrawals have been processed.

Unfortunately, your last withdrawal was rejected, but will be processed as soon as possible after you try again.

Thank you for your patience while we resolve this issue.

Kind regards,

Nomaspin Team.

I made withdrawal for last withdrawal which was rejected and you rejected it again.

Dear Planq,

We apologize for the inconvenience and that the withdrawal took longer than expected.

Now we are pleased to inform you that your payment has been successfully processed.

Best regards,

Nomaspin Team.

I received all money. However It's absoulutly unacceptable that I've been waiting almost 2 month and writing you more than 10 mails and only solution was to make complain here. You can close case.

Dear Nomaspin Casino,

Thank you for the update on this case.

Dear Planq,

I'm glad to hear that your issue has been successfully resolved. I will proceed to mark the complaint as "resolved" in our system.

Thank you for your cooperation. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. We are here to help!

We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (link here).

An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best regards,

Kubo