The player from Sweden has been waiting 14 days for withdrawal approval and only receives responses indicating that the security department is handling the issue.
NolimitWay Casino - Player's withdrawal is delayed.
Amount: €12,820
NolimitWay Casino
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Case opened
Current status
Waiting for player to reply
6d 11h 35m 2s
Case summary
12 hours ago
Public
Public
23 hours ago
Translation
I have been waiting for 14 days to get my withdrawal approved, but nothing yet. I write to them daily and only get the response that their security department is handling it. I have submitted everything they requested, which I did already on the second day.
Automatic translation:
Public
Public
12 hours ago
Dear 760303,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
760303 has 6d 11h 35m 2s to reply
