Ninlay Casino - Player’s account has been closed and winnings delayed.

I played yesterday and won 400€, reaching a total of 5200€. I logged in today and they closed my account. What should I do? They're not giving me my money, claiming that I played unfairly, which is nonsense.

Hello alexisbat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ninlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No identification has been made and I have not been asked when. Generally they never do identification from what I understand. They reply to me in the chat that from Monday they will inform me of such disgusting things. And they unilaterally closed the casino. I registered and checked the field I do not wish to use bonuses, therefore I played with my own real money. And after I won 5200€ I requested a withdrawal of 500€ because that's all it allows and then the next day they closed my account allegedly because I didn't play fairly, while I really played a simple and normal game, there is nothing to blame. a simple game. .

The point is that after playing fair I really swear why they did this. There is nothing to blame..and when I ask what made them close me, they don't even answer me, they write that the administration closed your account and it cannot be opened again. So in the void. Do I have hopes of getting my money or are they scammers?

There is nothing wrong at all...it was an excuse not to pay me...the closing of the account like that out of the blue.I have to be paid normally.

they call me excuses

And now they don't answer the classic emails and write to me normally. They owe me €5200. There is nothing wrong and they closed my account because I just made money and they didn't like it.....when I asked why...they tell me the company reserves the right to close an account without warning so they want and for no reason...it's funny like that

Tell them that if they don't pay you will expose the truth and defame them...I have sent the proofs as well. It's really tragic

DEITE TI MOY LENE OI KLEFTES. TI KANW?

So with this I want them to close the account and not pay? Thieves! Did I lose the money?

Thank you alexisbat for all the information provided. As it is yet unclear why did the casino block your account and confiscate your winnings, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Should I wait for an update? Nothing, just for no reason because I won money they blocked me. They have nothing to complain about. The game was completely legal and I should be paid normally.

Hello there,

Thank you alexisbat for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ninlay Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

I'm waiting. It's really inexplicable. They just closed my account because I won money.

The company that claims to have deleted me in the meantime because I didn't play fair or simply using the fact that they can delete someone whenever they want also sends me offers in the mail. These guys are awesome.

See here