The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
NineCasino - Withdrawal of player's winnings has been delayed.
Amount: 3,000 R$
NineCasino
Safety Index:HighSafety Index
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8.9
NineCasino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
On the day I made the withdrawal I had said that it was 24 hours … much more has passed … I've been trying to withdraw the amount for almost 3 days! Each time and just an excuse .. when it comes time to put the money and then .. when it comes time to receive just a headache
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Public
Public
1 year ago
Dear edsony1122,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
The deadline given by the casino is 24 hours. At no time was this deadline passed in the contract term. It was my first serve and I've already been through this situation. What annoys me the most, each attendant says one thing different from the other.. my deposit dropped at the time.. now to receive it! I need a certain date.
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