The player's unable to withdraw her balance as the payment methods are unavailable. The complain was closed as the player received his payout.
NineCasino - The player's unable to withdraw her balance.
Amount: €200
NineCasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
NineCasino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good morning, I've been having a lot of problems with verification lately. I have already sent last deposit as discussed and still not working. I've been at Nine Casino for a long time and since then I've been verified and suddenly it doesn't work anymore. That's annoying I wanted to transfer 200€ to my account as a payout and it doesn't work then I'm forced to continue playing although I've chatted a few times but nothing has changed until today. That's no fun anymore, when it comes to deposit then everything is okay, unfortunately I can't understand that. Beautiful Mrs. Taranto
Automatic translation:
Public
Public
2 years ago
Hello tarantomarzena,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
hello, I can't remember since when I've been verified, in any case it's been a long time.
I have had my gels paid out several times and there have never been any problems.
Recently (a few days ago) a deposit slip is required for new verification.
I also sent them, since then nothing has happened, even in the live chat you can't really help me, some answers come that have nothing to do with my question.
If the casino collects money from me, it happens quickly, apparently no verification is required, if I want to send money to my account, all of a sudden it doesn't work anymore?
I don't understand why this is the case, it's always the same account and the same name since the beginning, nothing has changed.
The payment option used to be Klarna and now it's Volt.
Klarna is currently no longer offered.
Automatic translation:
Public
Public
2 years ago
Translation
Good morning, I tried again to transfer 100€ but unfortunately it didn't work. The support agent assured me that everything is fine, but unfortunately not. I've been trying to get my money since 2:40 a.m. Doesn't work on the left is canceled and on hold on the right. You can't rely on the support agents because the information is always wrong. How often do I always have to deal with it to get my money. Normally I have to get additional compensation for all the hassle. Kind regards Taranto M******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Hello tarantomarzena,
It is common when you use a new payment method that the casino requires additional verification and it might take up to 14 days to finish the whole process and send the money. Can you please advise when exactly did you forward them the new documents, was it less than 14 days?
