The player from Portugal advised against playing at the casino, stating that he never had winnings that exceeded his deposits. He criticized the bonuses as ineffective due to unrealistic wagering requirements. The Complaints Team indicated that the investigation could not proceed due to a lack of response from the player, which led to the rejection of the complaint.
NineCasino - Player warns about potential losses at the casino.
Amount: €2,000
NineCasino
Safety Index:HighSafety Index
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8.9
NineCasino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Do not play at this casino. You're guaranteed to lose money. In all the times I deposited, I never once had winnings above my deposit amount.
It looks nice, but the bonuses are useless because you have to play an unreasonable number of times before you can cash out anything.
Avoid giving your money to these people.
Automatic translation:
Public
Public
2 months ago
Dear greenlion,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
