NineCasino - Player’s withdrawal is delayed.

I'm having a problem where I made a withdrawal of four hundred euros from ninecasino and the money has yet to appear in my account. When I check the transaction history, it shows as approved but not yet deposited.

Dear Juanmisle.78, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you requested the withdrawal on December 5? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Juanmisle.78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, good morning, thank you for responding. That case is now resolved. I already received the 400. Now I am waiting for another withdrawal of 500, which is also taking a while.

Thank you for your reply, Juanmisle.78. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals. Since you have already received one withdrawal, I truly believe that it is only a matter of time before you receive this one.

Could you please advise when exactly you requested this withdrawal?

If I already realized that some withdrawals take time, the last one that hasn't been canceled was on 12/14/23, I still played and made other withdrawals after that date and they paid me the same day, I don't understand why some take so long if one When you play you make the deposit immediately, the withdrawal should be the same, I think

Well, unfortunately, it depends on various factors, including the amount you won, the speed of gameplay review, the availability of casino staff to approve withdrawal requests, and any issues that may arise with the payment provider, etc.

Could you please post a screenshot of your withdrawal history here in this thread?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Dear Juanmisle.78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.