The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the issue was resolved.
NineCasino - Player’s withdrawal has been delayed.
Amount: €1,500
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I made a payout on December 4th, 2021, which was also confirmed directly. Since then, however, no trace of the money.
In the chat, I should upload bank statements confirming that I did not receive the money. I did this.
Again, according to Ninecasino, the problem is with my bank, which I cannot imagine, since withdrawals have worked in the past.
It is now the second time since November that there have been massive problems with the payouts here.
Many thanks for your help.
Automatic translation:
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2 years ago
Dear DomRepLove,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
I would recommend you wait for a few more days, and if there is no development, we will intervene.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi there,
allegedly it is not up to my bank after all, but you have a problem with the payment provider. When I asked how long it would take, I was not given a time.
What and how long should I wait for you to intervene?
Kind regards
DomRep
Automatic translation:
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2 years ago
Thank you for your reply, DomRepLove. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?
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2 years ago
Awesome news, DomRepLove. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
