The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
NineCasino - Player’s withdrawal has been delayed.
Amount: €250
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Played with the welcome bonus at the end I was able to get a profit of € 250. Verification went in about 2 days and also a few hours later the payment was confirmed but the money has not arrived The payment method is bank transfer now the support is telling me that you have problems with your payment provider and everything is delayed and I'm looking for a solution I'm afraid that they'll tell me the next time that there will be problems again I have the feeling that they don't want to pay out the profit supposedly I should wait 5 full working days again which is a joke so deposit in sec. But paying out winnings suddenly takes weeks what a joke!
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2 years ago
Dear Niklas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Would you be so kind and clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
On November 9th, however, it is easy to process insolent deposits in seconds and then you have to wait weeks for a payout. There are enough casinos where you can receive the payout in under 24
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2 years ago
Thank you for your quick reply, Niklas. In this case, I would recommend you wait for a few days more as suggested. I understand your frustration, however international transactions can be tricky and lengthy, and unfortunately, casinos usually cannot do anything about it.
I will leave this complaint open, and I will get back to you after this time period. Please, let us know if there is anything new in the meantime. Thank you for understanding.
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2 years ago
Translation
Yes, but the deposit was then also international and that is exactly so ridiculous Wiso money arrives at the casinos in seconds but payouts take weeks that is simply illogical but that's how it is often I will only play in casinos where I know that the money in less than 24 hours is the same as with duxcasino or pinocasino !! But I can't recommend ninecasino if a casino takes longer than 2-3 days to pay out it's just a bad casino !!!!!
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