NineCasino - Player's withdrawal has been delayed.

Hey !!! dont play on ninecasino , i used 5 k euro there and there Are just bets after bets without rewards, i m waiting for 1,3 k euro payout from over week. Today i set like 2 k eu and in last time of play i used 300 eu on bonus giving 30 % extra it become big scam , i went to 1,5k then to 1k snd when i wanted to payout money Came out i m going to Lose it . And i Lose it . Is it fair puting 2 k euro , wining 1 and when willing payout lossing all ? There is global law for that , i m already writing about remove licence from that crap company. Got videos , pictures, dates and knowlage how Work with scamers.

Dear Amstel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I must admit I am not quite sure what is going on. Do I understand correctly that you are trying to indicate that the casino has rigged games?

Also, do I understand correctly that you currently have a pending withdrawal of €1,300 and that you have lost the rest of your winnings?

Thank you in advance for your reply.

Best regards,

Kristina

I m waiting for 1,3 k for week now , yesterday they gave me bonus 30 % i paid in 300 euro got 390 won 1,5 k tired to pay out 1 and money disapeared

Thank you for your reply, Amstel. Let me start by emphasizing, that we always give casinos at least 2 weeks to process each payment. So only if the casino fails to process your withdrawal within this time frame, we will try to help you with it.

Moreover, could you please provide more information about the disappeared winnings? Have you lost everything or have your winnings simply disappeared without any explanation?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

So i m waiting for 9000 kr , 1900 , 2600 kr payouts since easter and when i Asked them today i got this

such unprofesional service , Also i complain about 10000 kr which was tsken from my acount when i wanted to pay out, i added via bonus link 30 % more so i got instead of 3 k kr for game 3,9 and won 15 k went down to 10 k (1k euro> when i pressed payout it wrote that bonus will be removed and then all money disapeared. I m +5 k euro minus because of that scam casino . Ready to fight about my money. And i will keep my statment that bonus symbols jums away

Have you received any explanation from the casino regarding the disappeared winnings? Could you please post here the link to the bonus you activated?

Could you please confirm that you completed the wagering requirements before you requested the withdrawal?

Dear Amstel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.