NineCasino - Player's struggling to pass the KYC.

Dear suptbotha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you passed the verification in the past? Could you please confirm that you have provided all the required documents?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

this was today

Still and for the 3rd time I've been told to withdraw and yes the problem persists. I'm handing this over to cyber fraud if you don't have the tools to deal with this

Thank you very much for your reply, suptbotha. Do I understand correctly that each withdrawal request was canceled and money returned to your casino account?

Thank you very much for your reply, suptbotha. Do I understand correctly that each withdrawal request was canceled and money returned to your casino account?

Dear suptbotha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.