An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.
NineCasino - Player's deposit missing from account.
Amount: €150
NineCasino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
I deposited 150 EUR through Paysafe, but the money never appeared in my account. I have communicated with the administrator, but they keep pushing me off by saying it can take a few days. However, they should be able to see pending deposits, and since Paysafecard deposits directly into the account, there shouldn't be any delay.
Automatic translation:
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10 months ago
Dear grgamen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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10 months ago
Translation
But Paysafe transferred the money to the casino so it's not my payment provider's fault or am I wrong
Edited
Automatic translation:
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10 months ago
Translation
I just wanted to let you know that dad's casino had transferred the money to me. After I wrote to you, the casino contacted me every day and informed me of the status, in any case, thank you very much
Automatic translation:
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10 months ago
Dear grgamen,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
