The player from Alberta faces issues submitting bank statements and proof of payment to the casino, despite having obtained the necessary documents. This situation is particularly challenging as the player needs the funds for urgent expenses following recent personal difficulties.
NineCasino - Player is unable to submit required documents for withdrawal.
Amount: Can$10,581
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
2d 22h 4m 0s
Case summary
4 days ago
Public
Public
5 days ago
It’s not letting my submit my bank statements and proof of payment which i have gotten the bank to send copies as well as myself and I don’t know how to fix it I’ve been working I. This since Thursday and have gotten no where and honestly I was going tonbuy my car and a down payment for rent in a place because I just my job and my house and my vehicle in a day due to family issues and thsi money was a saviour so how or what exactly do I need since my Canadian bank statement clealry isn’t working
Public
Public
4 days ago
Hello jaydamaye22,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
jaydamaye22 has 2d 22h 4m 0s to reply
