NineCasino - Player has been excluded from receiving bonuses.

Dear,

I have been awaiting a response from Ninecasino for several months regarding the date when I will be eligible to receive my bonuses and VIP achievements. Despite numerous inquiries, including ten emails and multiple conversations with online support, I have yet to receive a definitive answer.

Today, the support team informed me that they are still troubleshooting my account, but they were unable to specify when I will gain full access to all features. This ongoing uncertainty is concerning, and I would appreciate a clear resolution.

Thank you for your attention to this matter.

Sincerely,

Ernest

Dear Ernestmus,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better and refrain from contacting the casino as they have made it clear that they will not accommodate your requests.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear Ernestmus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.