The player from North Rhine-Westphalia, Germany had issues with a withdrawal of 50€ not being credited into the account and an amount debited but not reflecting in the game account. The complaint was closed as the player resolved it with the casino.
NineCasino - Player experiencing payout and deposit issues.
Amount: €85
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
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9 months ago
Translation
Good morning, I have another problem with a payout of 50€ on July 7th at 9:45 p.m. with the number 989690792269882545 has still not arrived. And today at 09.07 at 10:14 LTD 1395449225 has not arrived on the game account but has already been debited. I don't think what's going on is right, they don't just know 💰 debit. I hope you can help me. Kind regards Marzena
Automatic translation:
Public
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9 months ago
Hello tarantomarzena,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NineCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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Public
9 months ago
Translation
Hello I've been playing for quite a long time and I'm verified too and no bonus. I hope that they can do it and it's a pity that the same problems occur again and again. Normally I should also get a small thank you for all the trouble. Greetings Marzena
Automatic translation:
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Public
9 months ago
Translation
I want to let you know that it's all over. Thanks anyway
Automatic translation:
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9 months ago
Dear tarantomarzena,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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